Shipping policy

Last updated: September 8, 2026

ALMA VENN currently offers checkout for Canada and the United States. Individual products may be available in only one of those countries because shipping depends on the supplier and fulfillment location. If a destination or shipping method is not offered at checkout, we cannot accept the order for that address. General transit estimates below begin after processing. Product-specific delivery estimates include any processing included in the supplier’s stated timeframe; we do not add that processing time again. Estimates are not guaranteed unless checkout expressly identifies a guaranteed service.

Shipping rates

Shipping rates are calculated at checkout in the currency displayed there. Eligible orders receive free standard shipping when the merchandise subtotal after discounts reaches the converted threshold shown at checkout.

Processing time

Most orders are prepared within 1 to 3 business days. High demand or partner fulfilled items may require additional processing time. Orders with multiple items may ship from different fulfillment locations and arrive in separate packages.

Supply date

For your order contract, the supply date is the date by which we expect to hand the order to the carrier. Unless the product page or checkout states a different processing period or shipment date before you place the order, the supply date is the third business day after the order is placed. If a different processing period is disclosed, the final business day of that period is the supply date. Delivery takes the additional transit time shown below.

Estimated delivery times

  • Canada: standard delivery typically takes 3 to 9 business days after fulfillment. Express delivery may be available at checkout.
  • United States: standard delivery typically takes 4 to 10 business days after fulfillment. Express delivery is not currently offered.
  • Partner-fulfilled products: delivery estimates may differ, including 11–14 business days for selected products delivered to Canada, 5–10 business days for overseas products delivered to the United States, and 2–5 business days for products dispatched from a US warehouse to US addresses. Check the individual product page.

Delivery estimates vary by product and destination. The estimate on the product page takes priority over the general ranges in this policy. A more specific estimate shown at checkout before you place your order takes priority for that order. Your order confirmation records the estimate; later delays are handled under “Delays and cancellation rights.” Available services, shipping charges, and any free shipping offer are calculated at checkout from the products, destination, package weight, market, and fulfillment location.

Delivery arrangements

Orders are delivered as parcels to the shipping address entered at checkout. Depending on the fulfillment origin and destination, the carrier may be Canada Post, USPS, UPS, FedEx, DHL, or another contracted parcel carrier. The shipping confirmation identifies the carrier and tracking number when tracking is available.

Tracking

When tracking is available, we email it after the carrier accepts the package. Tracking may take up to 48 hours to show movement.

Address changes

Email support@almavenn.com as soon as possible if an address is incorrect. We cannot guarantee a change after processing begins. Customers are responsible for providing a complete and accurate delivery address, but this does not limit rights that cannot be excluded by law.

Duties, taxes, and customs

For deliveries that cross an international border, customs duties, import taxes, brokerage fees, or similar government or carrier charges may apply unless checkout expressly states that they are included. A product fulfilled and delivered within the same country does not ordinarily create import duties. Cross border charges are normally the customer’s responsibility and may not be reasonably determinable by ALMA VENN before importation. Customs clearance can extend delivery time.

Missing, delayed, or damaged packages

If tracking stops updating, shows the parcel as delivered when it is missing, or the parcel arrives damaged, contact support@almavenn.com promptly with your order number. For damage, include clear photos of the parcel, packaging, and item. We will investigate with the carrier or fulfillment partner and provide the remedy required by applicable law. A carrier investigation does not limit any right or remedy that cannot legally be limited.

Delays and cancellation rights

If we learn that we cannot ship within the promised or advertised time, or within the period required by law, we will contact you with a revised estimate when available and explain your option to continue waiting or cancel for a full refund. Where applicable law requires affirmative consent to a delay, we will obtain it. If we cannot fulfill the order, we will cancel it and issue a prompt full refund.