Refund policy

Last updated: August 24, 2026

We accept voluntary return requests within 30 days of delivery.

To be eligible under this voluntary return policy, an item must be unworn, unused, unwashed, with its original tags and packaging, and accompanied by proof of purchase.

To begin a return, email support@almavenn.com with your order number and the item you would like to return. If your request is approved, we will provide the correct return address and instructions. Do not send a return to the address printed on the original parcel, and do not send an item back before receiving authorization.

Return shipping

For voluntary returns, customers are responsible for return shipping and original shipping charges are non refundable. This does not apply when an item arrived damaged, defective, or incorrect, or when the law requires otherwise. When ALMA VENN is responsible for the issue, we will provide a prepaid return label or another appropriate resolution.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us within 7 days of delivery with your order number and clear photos if an item is damaged, defective, or incorrect so we can resolve the issue promptly. This reporting window does not limit any rights that cannot legally be limited.

Exceptions and hygiene sensitive items

Final sale items, gift cards, personalized items, and items that have been worn, washed, altered, or returned without their original tags cannot be returned under our voluntary return policy. For underwear, bodysuits, lingerie, and swimwear, any hygiene liner or seal must remain attached and intact, and the item must not have been worn other than briefly over undergarments. Sealed intimate items are not eligible for voluntary return after the package or hygiene seal has been opened or the item has been used. Any final sale designation will be shown on the product page before purchase. These exceptions do not limit rights relating to damaged, defective, incorrect, unsafe, or misrepresented goods, or any other right that cannot legally be limited.

Exchanges

For the fastest exchange, request a return for the original item and place a new order once the return is approved.

Cancellations

Email support@almavenn.com as soon as possible if you need to cancel an order. We will try to stop the order before fulfillment, but we cannot guarantee a cancellation once processing has begun. After fulfillment, the regular return process applies, subject always to any cancellation rights provided by law.

Refunds

We will notify you after a voluntary return is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If 15 business days have passed since approval, contact support@almavenn.com.

Statutory consumer rights

This voluntary return policy does not limit consumer rights that cannot be excluded or restricted under applicable law.

For distance sales to consumers in British Columbia, you may have statutory cancellation rights if required contract information or a copy of the contract is not provided, or if goods are not supplied within 30 days after the stated supply date. When a valid statutory cancellation applies, ALMA VENN will refund all money received under the contract and any related transaction, without deduction, within 15 days after notice of cancellation. If goods must be returned under those statutory rules, ALMA VENN is responsible for the reasonable return cost. The voluntary policy rules about non refundable original shipping charges, final sale items, and authorization do not override those statutory rights.