Refund policy

We accept return requests within 30 days of delivery.

To be eligible, an item must be unworn, unused, unwashed, with its original tags and packaging, and accompanied by proof of purchase.

To begin a return, email support@almavenn.com with your order number and the item you would like to return. If your request is approved, we will provide the correct return address and instructions. Do not send a return to the address printed on the original parcel, and do not send an item back before receiving authorization.

Return shipping

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. When ALMA VENN is responsible for the issue, we will provide a prepaid return label or another appropriate resolution.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us within 7 days of delivery with your order number and clear photos if an item is damaged, defective, or incorrect so we can make it right.

Exceptions

Final-sale items, gift cards, personalized items, and items that have been worn, washed, altered, or returned without their original tags cannot be returned. Any final-sale designation will be shown on the product page before purchase.

Exchanges

For the fastest exchange, request a return for the original item and place a new order once the return is approved.

Cancellations

Contact us as soon as possible if you need to cancel an order. We can cancel an order only before it has entered processing or fulfillment. After that point, the regular return process applies.

Refunds

We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If 15 business days have passed since approval, contact support@almavenn.com.