Frequently Asked Questions

How does shipping work?

Shipping methods and cost are shown at checkout. Items from different suppliers may arrive separately. Tracking is emailed when available.

What is the return window?

Return requests are accepted within 30 days of delivery when the item is unworn, unused, unwashed, and returned with its original tags and packaging. Customers pay return shipping for voluntary returns. Damaged, defective, or incorrect items are handled separately. Read the complete returns and refund policy before ordering.

How do I choose a size?

Use product-specific measurements when they are listed. Otherwise, use our general Canadian size guide. Fit varies by style and supplier.

Can I change or cancel an order?

Email support@almavenn.com as soon as possible. We will try to stop the order before fulfillment, but changes or cancellation cannot be guaranteed once processing begins.

How can I contact ALMA VENN?

Use our Customer Care form or email support@almavenn.com.